Privacy Policy

1. Introduction & Scope

Stellar Health Nation ("we," "us," "our," or "the Company") is a home health and wellness management provider headquartered at 716 Oak St, New Boston, Illinois 61272, USA. We are committed to protecting the privacy and security of your personal and health information.

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website stellarhealthnation.com, use our mobile platforms, or engage our healthcare services. This policy applies to all clients, prospective clients, visitors, and subscribers.

By accessing our services, you consent to the practices described in this policy. If you do not agree with these practices, please discontinue use of our services and contact us to terminate your relationship.

2. Information We Collect

2.1 Personal Identifiable Information (PII)

We collect information you voluntarily provide, including:

• Full name, date of birth, gender
• Mailing address, email address, phone number
• Emergency contact information
• Government-issued identification (for verification)
• Insurance provider and policy numbers
• Billing and payment information (processed via PCI-compliant gateways)

2.2 Protected Health Information (PHI)

When you engage our healthcare services, we collect:

• Medical history, diagnoses, and treatment records
• Current medications, allergies, and immunizations
• Laboratory results, imaging, and diagnostic reports
• Care plans, progress notes, and outcome measurements
• Communications with your care team (calls, messages, emails)

2.3 Technical & Usage Data

• IP address, browser type, operating system
• Pages visited, time spent, click patterns
• Device identifiers and location data (with consent)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following legitimate business and healthcare purposes:

• Service Delivery: To provide, personalize, and improve the healthcare services you request
• Care Coordination: To communicate with you about appointments, test results, and treatment plans
• Billing & Payments: To process payments, issue invoices, and coordinate with insurance providers
• Appointment Reminders: To send scheduling confirmations and follow-up communications
• Quality Improvement: To analyze outcomes and improve our clinical protocols and service quality
• Legal Compliance: To comply with HIPAA, state medical board regulations, and other applicable laws
• Marketing: To send wellness newsletters and promotional materials — only with explicit opt-in consent
• Security: To detect, prevent, and respond to fraud, security incidents, or terms violations

4. HIPAA Compliance & Protected Health Information

Stellar Health Nation is fully compliant with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its subsequent amendments, including the HITECH Act. We maintain:

• Administrative Safeguards: Workforce training, access controls, and incident response procedures
• Physical Safeguards: Secured facility access, device controls, and media disposal protocols
• Technical Safeguards: End-to-end encryption, audit logging, unique user authentication, and automatic logoff

We do not sell your Protected Health Information under any circumstances. We do not use PHI for marketing without your explicit, written, opt-in consent, which you may withdraw at any time.

You have the right to receive a Notice of Privacy Practices describing how we may use and disclose your PHI. To request a copy, email info@stellarhealthnation.com.

5. Information Sharing & Disclosure

We share your information only in the following circumstances:

5.1 With Your Consent

We share information with your explicit consent, such as coordinating care with outside specialists you designate.

5.2 With Care Providers

We may share relevant PHI with your primary care physician, specialists, pharmacies, or laboratories involved in your care — only as necessary for treatment, payment, or healthcare operations.

5.3 With Business Associates

We work with vetted third parties (e.g., telehealth platforms, billing processors, lab partners) who sign HIPAA Business Associate Agreements (BAAs) before any data access.

5.4 Legal Requirements

We may disclose information when required by law, court order, or government authority, or to protect the rights, property, or safety of our clients, employees, or the public.

5.5 We Never Sell Your Data

Stellar Health Nation does not, and will never, sell your personal or health information to any third party, advertiser, or data broker.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and personalize content. Categories include:

• Essential Cookies: Required for core site functionality (cannot be disabled)
• Analytics Cookies: Help us understand usage patterns and improve our services
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used only with consent to deliver relevant wellness content

You can manage cookies through your browser settings. Disabling some cookies may affect site functionality.

7. Your Data Rights

Depending on your state of residence (e.g., under CCPA/CPRA for California residents), you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information (subject to legal retention requirements)
• Portability — receive a copy of your data in a portable format
• Opt-Out of marketing communications at any time
• Restrict or Object to certain processing activities
• Withdraw Consent previously given for processing

To exercise any of these rights, contact us at info@stellarhealthnation.com. We respond to verifiable requests within 30 days.

8. Data Security Measures

We implement industry-leading security measures to protect your information:

• AES-256 encryption for data at rest and TLS 1.3 for data in transit
• SOC 2 Type II certified cloud infrastructure
• Multi-factor authentication for all staff access to PHI
• Regular third-party security audits and penetration testing
• Continuous monitoring and automated threat detection
• Employee background checks and annual HIPAA training

Despite our efforts, no system is 100% secure. In the event of a breach involving PHI, we will notify affected individuals and the U.S. Department of Health and Human Services in compliance with HIPAA Breach Notification Rules.

9. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy. Specifically:

• Medical records: Retained per state medical record retention laws (typically 7-10 years from last service)
• Billing records: Retained for 7 years for tax and audit compliance
• Marketing data: Deleted within 30 days of unsubscribe request
• Technical/usage data: Anonymized after 13 months

10. Children's Privacy

Our services are not directed to individuals under 13 years old. We do not knowingly collect personal information from children under 13. Parents or guardians who believe their child has provided information should contact us immediately for deletion.

For minors aged 13-17 receiving healthcare services, we collect information with parental or guardian consent as permitted under applicable state laws.

11. Third-Party Links & Services

Our website may contain links to third-party websites or integrate with third-party services (e.g., scheduling tools, payment processors, telehealth platforms). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or operational adjustments. Material changes will be communicated via email to active clients and posted prominently on our website with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Privacy Officer:

• Stellar Health Nation — Privacy Officer
• 716 Oak St, New Boston, Illinois 61272, USA
• Phone: (563) 264-2443
• Email: info@stellarhealthnation.com

We are committed to resolving your concerns promptly and transparently.